Loading... Please wait...

Our Newsletter


Questions

NOTICE: SHIPPING IS NOW TAKING 5 BUSINESS DAYS TO SHIP OUT!

AVISO: ENVIOS ESTAN TOMANDO 5 DIAS DE NEGOCIO PARA SALIR DE ENVIO!

 

Is the Guaya-Force powerful enough to grate the harder Yautia, Yucca, etc?

Yes!  It is specifically made to handle any type of verdura used to make pasteles.  It has a powerful half horse power motor with an aluminum roller delivering 3,450 RPM.  The previous model that used to be sold in PR (which is no longer made) came with a lesser quarter horse power motor--making the Guaya-Force twice as powerful!  In addition to powerful home use,       Guaya-Force is ideal for constant grating of large quantities.

 

Does it come in different colors?

No.  In order to keep your Guaya-Force price as low as possible we can only offer the color that is featured in our photos.

Is the Guaya-Force sold new or used?

All are sold new!  We make them with all new parts and motors!  You will have some scratches to the orange paint on the motor--This is normal as it is due to our assembly process since the motors we get come pre-painted.  We don't re-paint the motors again in order to offer Guaya-Force at our amazingly low internet price.

Is Guaya-Force sold in stores or anywhere else?

No, it is sold only here on this website -- guayaforce.com

Where is the Guaya-Force made?

We manufacture it in Tucker, GA U.S.A.

What are the Guaya-Force dimensions?

With the feeding tray On:  15 1/8"H x 9 7/8"W x 16 3/8"L

With the feeding tray Off:  12 1/2"H x 6 3/8"W x 12 5/8"L

What is the weight of the Guaya-Force?

19.75 Lbs

How is the Guaya-Force packed to ship?

Your machine will ship out within 3 working days after your order, longer if back ordered, heavy volume or if stated on the welcome page. We pack it in a 18"Long x 10"Deep x 10"High box.  It is protected by a plastic cover sorrounded in packing peanuts and foam squares.

How much does it weigh for shipping?

It weighs 21 Lbs when it is packed for shipping.

Does it come with a warranty?

Guaya-Force is a high quality guayadora that is made to last years and years.  We personally test your Guaya-Force before shipping it to you to insure everything is working perfectly.
After receiving your Guaya-Force order, if it doesn't function you must contact us within 3 days.  Refund will be given as item exchange only.  We'll pay the return shipping costs if the return is a result of you receiving a defective Guaya-Force for USA and Puerto Rico orders.  There is no warranty beyond this.  We do offer replacement parts and repair service if you ever need it in the future.

How do you clean the Guaya-Force?

Must clean after every use to maintain optimal performance.  Unplug Guaya-Force from electricity.  Remove the top stainless steel tray/tunnel.  Wash tray/tunnel as you would any dishes.  The aluminum roller is not removable so you can clean it using a brush with dish soap and wipe it or rinse it off carefully using your sink hose.  When you re-attach the top tray/tunnel, you must tighten the wing nuts to hold it in place securely.  If you don't tighten the wing nuts, it will cause a loud noise from the roller hitting a side of the tray's tunnel when you turn on the Guaya-Force.

Can I place my order over the phone?

Yes.  But it is faster and easier to place your order online right now!  Our guayaforce.com website store has built in security features and your online payment is securely processed by PayPal.  You can use any of the major credit cards such as Visa, Mastercard, American Express and can even pay as a guest without having to create an account.  Our checkout will guide you step by step in placing your order.  Of course, if you have any questions or need help ordering you can contact us via email at sales@guayaforce.com or by phone at (530) 378-4783.

Can I place the order on the website in Spanish?  (¿Puedo hacer la orden por el website en Español?) 

The website checkout process is in English, but you can place your order in Spanish over the phone at (530) 378-4783.

(El proceso de pago del website es en Inglés, pero usted puede hacer su orden en español por teléfono al (530) 378-4783)

 

For Puerto Rico Customers  (Para Clientes en Puerto Rico)

1. If during the checkout process you get a message telling you that your item can't be shipped to your location and to choose a different address, then change the Country on your shipping address from Puerto Rico to United States and choose Puerto Rico under State.

(Si durante el proceso de "checkout" obtiene un mensaje que indica que su artículo no puede ser enviado a su dirección e intentar una dirección diferente, entonces cambie el País en la dirección de envío de Puerto Rico a Estados Unidos y seleccione a Puerto Rico debajo de Estado)

2. Once at the PayPal payment page, if you don't get the option to pay with a credit card and you don't want to pay with an existing PayPal account nor create a PayPal account, then call us to place your order for Puerto Rico at (530) 378-4783.

(Una vez en la página de pago de PayPal, si no tienes la opción de pagar con tarjeta de crédito y usted no quiere pagar con una cuenta PayPal existente o crear una cuenta de PayPal, llámenos para hacer su pedido para Puerto Rico al (530) 378-4783)

 

extra-small.png